Sydney Professional & MASTERS, August 2010 - Advanced Business Process Professional (CPP Level 1-2-3-4-5) taking BPM Outside-In with the most practical, successful and proven toolkit for process change

The Certified Process Professional (CPP) Programme (7 Levels) advances
BPM Training to an entirely new level.

Overview

The Certified Process Professional (CPP) Program takes BPM Training to an entirely new level.
This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation. The Advanced Business Process Management Methods and Techniques that Deliver!

• Uncover Process Improvement opportunities in just hours - in any process, big or small
• Identify Actions that will improve process efficiency by 30% to 60% within 90 days of deployment
• Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
• Innovate to compete, set the market trend and even dominate your industry

The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organization today.

Professionals interested in becoming Certified Process Professionals must complete the required courses and pass a comprehensive test, case study submission and peer review depending on the level of attainment.

The courses are intended to educate the student in the work of the business process professional and the associated validation to verify that they have understood and can deliver the concepts.

CONTENT
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.

WHO SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.

RESULTS
Course attendees will learn how to:

• exploit process management for triple crown* benefits with sustained high performance
• develop performance metrics for end-to-end processes
• link processes to enterprise business goal
• coach and align people for performance and process management
• improve business performance immediately (15-40% within 90 days) and
• establish a method to sustain continuous improvement (annual improvements 15-20%)
• achieve the tactical and strategic payoffs of process

*triple crown = reducing costs, enhancing service and improving revenues at the same time

WHAT YOU GET
· Hands-on instructor-led WORKSHOPs by world recognized Coach
· All Materials electronically (for your own internal use) and online support 
· Certification as a Certified Process Professional (CPP) Levels 1-5 (practitioner, professional and master)
· SIX Practical toolkits to use and takeaway immediately
· CEMMethod(tm) guidebook
· Copy of the latest book "Outside-In. The secret of the 21st century leading companies" (published 2010)
· Membership in the worlds premier Process & Professional business club
· Unique one to one telephone support (dedicated telephone number)

·  Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS

"I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically."
Charles Bennett, Managing Partner & Project Director at IBS Publishing

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LEVEL ONE - Introduction to Business Process Management
"Even if you think you understand BPM you haven't experienced it like this before!"
Director of Process, TATA

Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements.

• Apply process diagnostics to any existing process or service.
• Understand and identify moments of truth, breakpoints and business rules
• Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
• Calculate the points of failure causes of work performance factors then graph it on the maturity scales.
• Identify actions that can be taken to improve the process.
• Identify actions that will significantly reduce the process points of failure and causes of work of the process.
• Identify actions that can be completed in less than 90 days (often much less).
• Analyze the benefits versus cost (resource/time/degree of change) for each action
• Clearly identify “low hanging fruit” – actions that require minimal investment versus return
• Apply process diagnostics to a customer focused (SCO) process.
• Determine the points of failure performance and causes of work performance process factors.
• Conduct the risk assessment on the business and customer including
• Identify actions that can be taken to improve the process.
• Review the various techniques and approaches to improving process (useful internal materials), and
• Understand the Customer Expectation Management Method (CEMMethodTM)* as an Advanced Process Management approach

Download Brochure

"I would like to thank you for a wonderful experience for me to know the nuances of ABPM.
Taking us to a new level on how to view processes & implement by way of sharing your
wealth of experience and enlightning us ...."
Director Quality Management Group, 3i Infotech Ltd.

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LEVEL TWO - BPM Core fundamentals
"This really teakes the bull by the horns and turns processes into massive opportunites for the business"
Senior Business Analyst, HSBC

Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

1. Understand the concept of Successful Customer Outcomes and review recent case studies of global champions.
2. Define Successful Customer Outcomes for any process, product or service.
3. Create the 7 step action plan for crafting Successful Customer Outcomes.
4. Develop the SCO mind map for any process, product or service.
5. Understand the substantive difference between customer wants, desires and needs.
6. Learn how to identify clearly customer needs and expectations (even when the customer doesn’t know it themselves)
7. Understand Current and Future State Process Models
8. Develop a Current State Process Model – individual, team and enterprise wide.
9. Utilise CPP Level One skills (learned on Level 1) in conjunction with the Customer Expectation Management Method (CEMMethodTM) and the Advanced Process Management approach to analyse the Current State Model
10.  Assess the Risk factors (organisation and customer) identified in Current State Modelling
11. Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement
12.  Prepare a Risk Assessment Profile that informs the Future State
13.  Develop and substantiate an Action Plan to mitigate risks

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LEVEL THREE- Advanced Business Process Management
"I thought Day 1 and 2 were incredible however this really puts the icing on the cake. Highly recommended" Service Manager, BestBuy

Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.

1. Use Moments of Truth to build the Innovation Landscape foundation
2. Create the Process Innovation Landscape that can be used to support Strategic Goals
3. Uncover the untapped potential of the process to create market differentiation and market leadership.
4. Find the natural form of the process within the process
5. Create the Strategic Landscape of the process
6. Use the Strategic and Process Innovation Landscape to:
   • Identify the best Tactical Action that can be taken on a process
   • Identify a Process Roadmap that takes us to a Market Leading position over time.
   • To leap the competition in a single bound (Superman Innovation)
   • Develop the principles to build an ongoing competitive Market Leader process profile that continuously resets the “market expectation.”
7.  Create a Future State Landscape
8.  Quantify business benefits of the Future State (typically double digit improvements to costs, productivity, revenues and service within 90 days)
9. Prepare the means to integrate CEMMethodTM and Advanced Process Management into the Strategic and Operational objectives of the organisation.
10. Compile the Plan of Execution

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LEVEL FOUR- BPM and Performance Management
“...Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management, AstraZeneca

1. Uncover Process Improvement opportunities in just hours
2. Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
3. Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
4. Innovate to compete, set the market trend and even dominate your industry
5. Align your Performance Management systems to achieve Successful Outcomes
6. Integrate Balanced Scorecard and Strategy Maps with advanced BPM
7. Create an ongoing Performance improvement culture enabled through BPM
8. Build the Process Innovation landscape

CONTENT
A dynamic and comprehensive approach to creating, managing and delivering performance improvement through advanced process management, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research. Download the brochure.

WHO SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, performance management professionals, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of improving business performance through advanced process management.

RESULTS
Course attendees will learn how to:

• exploit process management for triple crown* benefits with sustained high performance
• develop performance metrics for end-to-end processes
• link processes to enterprise business goal
• establish the BPM Scorecard and Strategy Map for the Organisation
• integrate Performance Management with BPM to create sustained success
• coach and align people for performance and process management
• establish a method to sustain continuous improvement (annual improvements 15-20%)

*triple crown = reducing costs, enhancing service and improving revenues at the same time

Top

Download Brochure

LEVEL FIVE- BPM, Bridging the Gap - Business & Technology
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

CONTENT
CPP Level 5 brings it all together. Split into two sub sessions
(a) Integration, we feature ‘bridging the business IT divide’ and integrating the sometimes disparate business functions into a cohesive ‘Outside-In’ delivery. In the second session
(b) Implementation, we determine the most effective programme, project and team structures to successfully implement Advanced BPM.  

WHO SHOULD ATTEND
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes. Especially valuable to those resposnibile for ensuring Enterprise wide success of Process Transformation initiatives.

RESULTS
Course attendees will learn how to:

Specific items covered include:
(a) Integration

• The very latest research and challenges associated with deploying BPM successfully.
  Latest - Includes the SIX key questions you should ask when evaluating a
  business process management solutions vendor.
• Integrate your current technologies with the 'outside-in' business perspective
• Ensure the use of appropriate technology for delivering successful BPM
• Create a mutual alignment of business and technology to deliver success
• Create a framework to implement technology for innovative process improvements
• Develop and reinforce business and technology alignment
• Assess appropriate 'solutions' for varied business challenges
• Implement a robust framework for solutions identification, introduction and assimilation into existing process architectures
• Identify the skills and approach for best practice process technology delivery
• Understand and takeaway the Technology Evaluation Framework (the 200+ criteria selection tool)
• Identify the skills and approach for best practice process technology delivery

(b) Implementation

• Starting (or realigning), growing and sustaining Advanced BPM across the organisation
• Developing the appropriate skillsets, team structures and roles
• Growing the internal competence and implementing a robust development and process maturity system
• Introducing (or consolidating) Process Ownership and Stake-holder Management
• Advancing SCO frameworks to precisely identify Customers, their needs (internal and external), and the Outside-In Maturity Advance Framework(tm) (OIMAF)
• Evaluating and Assuring cross business support for Advanced BPM from the top team to the front-line

WHAT YOU GET
· Hands-on instructor-led WORKSHOPs by world recognized Coaches
· All Materials electronically (for your own internal use) and online support 
· Certification as a Certified Process Professional (CPP) Levels 1-5 (practitioner, professional and master)
· SIX Practical toolkits to use and takeaway immediately
· CEMMethod(tm) guidebook
· Copy of the latest book "Outside-In. The secret of the 21st century leading companies" (published 2010)
· Membership in the worlds premier Process & Professional business club
· Unique one to one telephone support (dedicated telephone number)

·  Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results in LESS THAN 90 DAYS

TESTIMONIALS

...you've fundamentally changed the way I think about every process.  
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech 

If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)

Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, National E-Health Transition Authority

Thanks for what were excellent sessions last week.
I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically.
Charles Bennett, Managing Partner & Project Director at IBS Publishing

Thanks to you for a fantastic course …  I am an Outside-In fan now !
Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore

I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week
Syed Raashid, Specialist, RasGas Co Ltd. UAE

I really enjoyed the work in Lisbon. The first presentation was very conceptual to me,
and the specific examples and the second presentation created a "reality"context
which changes the way I think of work and will impact my organisation in a fundamental way.
João Nuno Ferreira
Galp Energia - Planeamento e Controlo Corporativos - Sistemas de Informação, Lisboa - Portugal

Your class was the most enjoyable and valuable class that I have taken. 
My indication of the value of a class is how much it changes my day to day thinking. 
Usually, I come out of a class looking for ways to use a new technique or tool in my day-to-day activities. 
As I flew home, I pondered a new mindset and approach in dealing with and helping customers,
which is significantly more important than learning a new tool
Howard Cheng
System Consulting Specialist
FileNET Corporation

Thanks again for the fantastic course and insights you provided.
Sean Schurmann, Business Process Architect,
Queensland Building Services Authority, Australia.

I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices
I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework.
Steve Melville, Director, Oracle, USA.

Just a short note to say thanks again for the course. It was a truly mind blowing experience
and I will never think about process the same way again.
Craig Reid, Senior Business Analyst, Gen-I

 "Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"Simple and different concepts which is path breaking and easy to understand and deploy"
Director Business Consulting, Chennai

"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA

“You are really ‘The Insight Compass’ for all BPM people, and we are lucky to have you
offering guidance and help in this way.”
Haitham El-Ghareeb, Lecturer at Faculty of Computers and Information Sciences, Mansoura University

"I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , SVP, Process Design Manager at Bank of America

“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management, AstraZeneca

“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management, Psingularity

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* Customer Expectation Management Method - CEMMethod(tm) is the approach developed from the best practice of leading global corporations and reviewed in the book 'Customer Expectation Management' co-authored by Steve Towers in 2006. (ISBN 092965207X)

We are sometimes asked about the small print: Here it is just in case.

The smallprint:

BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. No refunds will be available for cancellations or postponements.

BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.